Nuevell Pakistan's Leading Web Design Agency for Ambitious Brands

Privacy Policy

 

Effective Date: 11 August 2026

At Nuevell, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or use Nuevell.com or work with us.

Note: Before you read in detail, please keep in mind that your information is protected with us and will be deleted immediately after you complete your project with us.

1. Information We Collect

Your Contact Information
Your name, email address, phone number, and other contact information submitted through our forms.
Business & Project Information
Business, project, branding, and other information you provide when discussing or starting a project.
Files & Project Materials
Files, documents, images, content, credentials, and other materials you provide for website design or development.
Payment & Billing Information
Payment and billing information required for accounting and receipt purposes. Nuevell currently does not process payments directly through the website. Clients generally make payments directly to our designated account and may provide payment or transfer confirmation.
Website Usage Information
Website usage information, including IP address, browser type, device information, and similar technical data.
Communication Information
Information shared with us through WhatsApp, email, or other communication channels.
Our Approach:
We only request information that is reasonably necessary for communication, project delivery, business operations, or other legitimate purposes.

 

Depending on how you interact with Nuevell, we may collect:

 

We only request information that is reasonably necessary for communication, project delivery, business operations, or other legitimate purposes.

2. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and communicate with you.
  • Understand your business and project requirements.
  • Plan, design, develop, and deliver your project.
  • Process and verify payments and maintain business records.
  • Improve our website, services, user experience, and marketing.
  • Analyze website traffic and advertising performance.
  • Maintain security and prevent misuse or fraudulent activity.
  • Meet applicable legal, accounting, and regulatory requirements.
  • Contact you regarding your project or relevant future business matters where appropriate.

We do not sell or rent your personal information to third parties.

3. Analytics, Advertising & Cookies

Nuevell uses analytics, advertising, and website technologies such as Google Tag Manager, Google Analytics, Google Search Console, Meta Pixel, Meta Conversions API, Microsoft Clarity, cookies, and similar technologies.

These technologies may collect information about website visits, devices, interactions, and advertising activity to help us understand and improve website performance, marketing, and user experience.

These services may process certain information according to their own privacy policies and terms. We may also introduce additional analytics, marketing, or website technologies in the future.

We use cookies and similar technologies for analytics, functionality, and improving the website.

4. How We Share Information

Nuevell does not sell or rent your information.

We generally do not intentionally provide your personal or project information to third-party service providers for their own purposes. However:

  • Our analytics and advertising technologies may automatically process certain website and usage information.
  • We may provide limited information to a bank or financial institution when necessary to confirm or reconcile a payment.
  • Members of the Nuevell team may access information when necessary to communicate with you or complete your project.
  • Information may be disclosed when required by law, legal proceedings, or legitimate business requirements.

Nuevell does not currently use external freelancers or subcontractors for project delivery. Projects are completed by our internal team.

5. Client & Project Information

We treat client and project information as confidential and use reasonable measures to protect it.

Project-related information is generally stored for as long as the relevant project remains active and the information is required. Once a project is no longer active and information is no longer required, it may be deleted automatically or otherwise removed where applicable.

Certain information may be retained for longer periods where necessary for legal, accounting, tax, dispute-resolution, future communication, or legitimate business-record purposes, including where required by applicable Pakistani law.

6. Data Security

We take reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. International Processing

Although nuevell.com/arab is focused on clients and businesses in Pakistan, some of our technology, analytics, hosting, or other service providers may operate in other countries.

As a result, certain information may be processed or stored outside Pakistan in accordance with the applicable terms and privacy policies of those services.

8. Your Privacy Requests

You may contact us if you would like to ask about the personal information we hold about you, request a correction, request deletion where applicable, or raise a privacy-related concern.

Please contact us at:

hello@nuevell.com

We will review reasonable requests in accordance with applicable law and our legitimate business requirements.

9. Children’s Privacy

Nuevell.com and our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how Nuevell handles information, please contact:

Website: Nuevell.com
Email: hello@nuevell.com

Your privacy matters to us, and we aim to handle your information responsibly, transparently, and only for legitimate business purposes.